Orders containing in-stock items will be processed within 3 business days:
- We will automatically notify you via email once your order has shipped.
- During peak holiday seasons, weekends, or high traffic promotions, processing orders may take longer than 3 business days.
Transit Guidelines via Destination:
- Applies to in stock, non-pre-order items.
- Orders will ship via UPS or US Mail (USPS), depending on the weight of the shipment.
- Shipments can take up to 10 business days to arrive.
- Shipments can take up to 21 business days to arrive.
International shipments (including Canada and Mexico):
- International orders will be shipped via international post (mail).
- Factoring in transit time & local Customs Authority holds, please allow up to 8 weeks for delivery.
- We do not have tracking information available for international shipments.
- In accordance with updates to Brazilian law & to help decrease lost orders, carriers will no longer permit delivery without a tax ID.
- You will be asked for your tax ID number at checkout.
- On occasion, a purchased item may be backordered at our warehouse & will not ship with the rest of your order.
- In these cases, we will ship the remainder of your order to you as soon as possible.
- If a backordered item cannot be shipped to you within 30 days, we will contact you with an offer to cancel & refund any applicable items on your order.
- If expedited shipping is an option at checkout, orders must be placed by 10am PST on weekdays, for the order to ship that same day.
- Orders placed after 10am PST on weekdays will ship out on the following day.
- Orders placed on weekends will ship on Monday.
- If an item is out of stock, it will ship via expedited delivery once stock has been replenished.
- Expedited shipping is not available for PO Boxes or APO/Military addresses.