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  1. Warner Music Group
  2. General
  3. FAQs

FAQs

  • What are “fan packs”?
  • Holiday Order Deadlines
  • How soon will my order ship?
  • How do you fulfill pre-orders?
  • How do I track my order after it ships?
  • What is your returns policy?
  • Am I able to cancel my order or edit my shipping address?
  • Where can I review a size chart?
  • Why does my tracking say "Label Created" but hasn't updated yet?
  • What are your support hours?
  • How do I reset the password on my store account?
  • Digital download support
  • How are shipping charges calculated?
  • Do you charge sales tax?
  • Promotional codes/Discounts
  • Is it safe to use my credit card?
  • How do I create a store account?
  • What forms of payment do you accept?
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